What is the process for deposit refunds?
A residential customer must first make 12 consecutive payments on or before the 10th of each month to have the original deposit refunded to their utility bill. A deposit of $300.00 for all electric houses and a $400.00 deposit for a house with gas is required, and is only refundable when the customer leaves the City of Wisner or has paid his/her utilities on time for 12 consecutive months. Business deposits are treated the same way as a residential deposit. Landlord deposits are treated the same way as a residential deposit. Customers may make inquiries to (402)529-6616

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1. How do I get utilities in my name?
2. What is the deposit for utility account setup?
3. When is the late payment penalty assessed if the 10th of the month falls on a weekend?
4. What do the codes on my utility bill mean?
5. What is the process for deposit refunds?
6. How do I enroll for budget billing?
7. Does the City accept credit cards for payment of utilities?
8. What are the minimum monthly charges for each residential service?
9. When are the summer utility rates in effect?
10. How do I report a utilities emergency?
11. My water is yellow or rusty colored. Who do I contact?
12. Who do I call before digging?